Order timing & custom policy

Made to order with a design approval first.

Custom pieces

Design preview: 2–3 business days → production after approval: 3–4 weeks → tracked delivery: 7–14 business days.

Plan for approximately 5–7 weeks total. Customs delays may add time.

Ready-made pieces

Dispatch: 3–5 business days → tracked delivery: 7–14 business days.

Plan for approximately 10–19 business days total.

Custom-order policy: Each custom piece is made specifically for the approved design and cannot be resold. Design work begins after an order is placed. Once design work begins, customer-requested cancellations are not eligible for a refund. After final design approval, production begins and customer-requested cancellations or changes are not eligible for a refund. This does not limit rights relating to defective, damaged, incorrect, or materially different items, or any rights that cannot be excluded under applicable law.

Please review our Shipping Policy, Refund Policy, and Terms of Service before ordering.

The memory archive

Products

5 pieces in this collection

01Preview before productionNormally within 2–3 business days

02Genuine textured glassRound panel with a metal frame

03Made to orderAbout 3–4 weeks after approval

04Tracked shipping7–14 business days after production

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