Refund policy

Returns, Refunds, Cancellations & Damage

Last updated: July 28, 2026

Custom and personalized items
Custom pieces are made from your photographs and approved artwork. You may request reasonable composition changes during the digital preview stage. Once you approve the preview and production begins, the order cannot be changed, cancelled, returned, or refunded for change of mind.

If you need to cancel before approving the design, contact info@lumeraritual.com as soon as possible. We will review the order based on whether custom design or production work has started.

Ready-made items
Unused ready-made items may be returned within 14 days of delivery in their original condition and protective packaging. Contact us before sending a return so we can provide the correct return instructions. Unless the item is damaged or defective, return shipping is the customer's responsibility. Original shipping charges are not refundable.

Shipping damage or production defects
If an item arrives damaged or has a verified production defect, email us within 7 days of delivery. Include your order number and clear photographs of the item, outer shipping box, and protective packaging. After review, we will arrange an appropriate replacement or refund. Please keep the item and packaging until the claim is resolved.

Color and printed-glass appearance
Screen settings, room lighting, and sunlight can change how colors appear. Fine pigment grain, shallow printed relief, localized glossy contours, and small variations consistent with UV printing on glass are not considered defects. The product is not guaranteed to cast rainbow light spots.

Refund timing
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time after the refund is submitted.

Questions: info@lumeraritual.com